Terms of Service

Welcome to Willow & Vale

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms, as well as our Shipping Policy, Cancellation Policy, and Return & Refund Policy.

1. Company Information

Company Name: (Willow & Vale)

Support Email: (hello@willowandvale.nz)

2. Acceptance of These Terms

By using this website or purchasing products from us, you confirm that you have read, understood, and agreed to these Terms of Service.

3. Products

We strive to display our products as accurately as possible. However, colors and product appearance may vary slightly depending on your device or monitor settings.

We reserve the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability at any time without prior notice.

4. Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel any order if fraudulent activity, unauthorized transactions, or pricing errors are suspected.

5. Pricing

All prices displayed on our website are shown in the applicable currency and include taxes where required by law, unless otherwise stated.

Standard shipping is free unless otherwise specified.

6. Payment

We accept the payment methods displayed during checkout.

All payments are processed securely using SSL encryption and trusted payment providers.

7. Shipping

Orders are processed within 3–5 business days.

Estimated delivery time is 8–12 business days after processing.

Delivery times are estimates and may vary due to circumstances beyond our control.

8. Order Cancellation

Orders may be cancelled within 12 hours of being placed.

After this period, orders enter our fulfillment process and can no longer be cancelled. If your order has already been processed or shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

9. Returns & Refunds

Customers may request a return within 30 days of receiving their order, provided the item meets the conditions outlined in our Return & Refund Policy.

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

10. Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us as soon as possible.

We will provide a replacement free of charge. If the replacement also arrives defective or incorrect, you will be eligible for a full refund.

11. Limitation of Liability

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.

We are also not responsible for damage resulting from misuse, negligence, improper handling, or normal wear and tear.

12. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of () and may not be copied, reproduced, or used without prior written permission.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes become effective immediately upon publication on this website.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

hello@willowandvale.nz